KAB offers an abundance of services in additional
to the hardware and software packages we offer.
Everyone can claim that they offer the best services as well as the
best products, however we have the ammunition to back it up.
The expertise from the vast experience in software/hardware
development from Janich
& Klass combined with the experience in scanning system
integration of our development team allows us to make the best recommendations
for your specific situation.
Among the services we offer:
member of our team will visit with you at your location and
make a complete analysis of your potential scanning set-up,
including the following:
full and complete analysis of the documents you wish to
with key personnel gain insight from members of your
team as to what you wish to do with the images
a comprehensive, "ready-to-go" recommendation
including hardware, software, integration and support,
as well as the capabilities of the equipment and
expected results (number of scans per day, personnel
note that we also have an online "Scanning System
Wizard" that will make some general recommendations based
upon your answers to several simple questions on your scanning
needs. Try it now by clicking on the icon to your left.
Full System Installation and Integration
Upon purchasing a scanning system solution from KAB, a member (or several depending on the situation) is
available to come to your site and make a full system
installation and integration, including installation of all
hardware and software, and "personalizing" the
scanning system to meet your requirements.:
By Expert Professionals
addition to the installation of all equipment and software, it
is important that the individuals responsible for operating
the scanning system know how to use everything properly.
Therefore we recommend that upon purchase of a KAB scanning system, that a highly qualified technician
train scanning system personnel of the ins and outs of the
hardware and software including how to operate the scan
system, troubleshooting techniques and how to clean and care
for the scan system. The installation and training go hand
Personalized Technical Support*
Of course we realize that operating a complex scanning
solution is easy. That is why we provide personalized,
phone or email technical support, many times speaking directly
with the technician who installed your system on
In addition, we have direct access to our team of engineers in
Germany at Janich &
Klass Computertechnik, when it relates to issues with
DpuScan (our front-end capture software of choice); this
direct access allows us to solve problems quickly and
efficiently. No more do you have to sit on hold for an
hour only to talk to a technical support person that has no
real insight into your specific problem and no insight into
the development of the product.
*Please note that you must have a Support Maintenance
Contract for email and phone technical support.